The Technical Operations team is distributed across the globe and handles a wide variety of responsibilities, from providing tech support to architecting long-range build-out and day-to-day operations at our global data centers. We have well over 13,000 servers, which process over a million of ad serving requests per second (billions per day). We are an all-Linux shop (all production operations run on Linux). We’re in search of troubleshooters and those who love to tinker and innovate with technology.
• Physically install and de-install server and networking equipment, cabling, optics, and configurations.
• Assist in creation and documentation of new processes regarding migrations, expansions, and aspects of day-to-day activities regarding equipment maintenance, installation and removal
• Physically install and de-install server and networking equipment, cabling, optics, and configurations.
• Work with equipment vendors as required to diagnose and repair faulty equipment
• Collaborate with Product Managers with diverse technology backgrounds.
• Order replacement parts and coordinate/document RMAs
•Work closely with Customer Support to ensure a high level of customer satisfaction
• Perform maintenance activities as directed through the ticketing system or by senior staff members and teams (some maintenance will occur overnight or on the weekends)
• Ensure that the configuration database is accurate and up-to-date.
• Ensure that the floor plans are accurate and up-to-date and that we are complying to our power allotment.
• Ability to work in a remote data center while managing incoming workflow and prioritizing tasks.
• Take constant inventory of datacenter consumables and order stock as necessary.
• Other duties as assigned
• 4 plus years of experience as a Datacenter Technician.
• Excellent ability to read and understand network diagrams.
• Excellent and proven troubleshooting skills with server and network hardware
• Excellent written and oral communication skills.
• Ethernet cabling techniques and troubleshooting, including familiarity with EIA/TIA 568A & 568B standards and structured cabling technologies.
• Knowledge of fiber optic technologies and troubleshooting, including single mode and multimode 62.5µm and 50µm and various connector types
• Server hardware installation and maintenance experience
• Network device installation and maintenance experience
• Dell certification, or a minimum of one year of experience installing and repairing rack mount servers in a lights-out datacenter environment
• Familiarity with AC power cabling (end user experience) – 100-400 VAC, single phase 120 / 208 VAC, three phase 400VAC
• Strong commitment and drive to deliver high-quality service to all customers, regardless of whether they are internal or external.
• Possess a valid, unencumbered, driver’s license
• Possess a valid passport
• Ability to lift and install equipment weighing up to 80 pounds
• Ability to travel both domestically and internationally (up to 25-50% of the time).
• Network administration experience is a plus
• Excellent time management skills
• Experience working remotely
• UNIX/Linux experience is plus
• Bachelor Degree in CS or MIS is a plus
• You are passionate about and thrive in a culture of learning and teaching. You love challenging yourself to constantly improve and sharing your knowledge to empower others.
• You are the type of person who takes risks when looking for novel and creative solutions to complex problems. If faced with roadblocks, you continue to reach higher because you want to make greatness happen.
• You care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build complete and long-term solutions for the whole ecosystem.
• You believe in not only serving customers, but also empowering them by providing the knowledge and tools to build better businesses and solutions for themselves.
• You want to be part of an organization with a transparent and agile environment where you can communicate freely and openly.