Job Role: : Senior Analyst- Technical Product Support

Job Location: Bangalore /Mumbai (Remote)

About the Job

The Senior Analyst, Technical Product Support solves complex problems for our customers. They exhibit a passion for troubleshooting and identifying the root cause of a given issue. This role is well suited for a curious individual interested in learning about the digital advertising industry, providing superb customer service, understanding and solving complex problems, and optimizing workflows and processes.

Job Description

• Deliver post-implementation product support to Xandr customers

• Manage customer support cases daily, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client

• Deeply understand the Xandr product, as well as external integrations and other open source advertising technology, and how Xandr clients leverage this technology to execute their goals

• Tenaciously troubleshoot product issues and clearly communicate complex technical concepts to internal and external strategic stakeholders

• Help build our Customer Success muscle by developing and building best practices, customer facing assets, and internal training and development resources

Must have

• Excellent troubleshooting, analytical, problem-solving and collaboration abilities

• Passion for learning new technologies

• 1-2 years of work experience in product or technical support

• Able to proactively achieve goals while being an excellent team player

• Must be fluent in English

• Experience working with web technologies (e.g. HTML, CSS, JavaScript, RESTFUL APIs) and query language (e.g. SQL). (if you don't have all of them, you can learn them at Xandr!)


• Xandr strives to foster a diverse, inclusive and engaging work environment. Our inclusivity in action includes:

• Staying connected and embracing this new normal as we work from home

• Creating meaningful change for our communities and pathways for future generations of diverse talent through our employee volunteerism efforts

• Sharing insight and stories on what it’s really like to work here

• Partnering with organizations to support our commitment to women’s advancement in tech

• Providing accommodations for persons with disabilities, both for interviewees and for employees. Should you require an accommodation, please let us know and we’ll make arrangements

Apply Now :