Job Role: Senior Analyst- Technical Product Support

Job Location: Coimbatore

Senior Analyst, Technical Product Support

The Senior Analyst, Product Support team member solves complex problems for our customers. They exhibit a passion for troubleshooting and identifying the root cause of a given issue. This role is well suited for a curious individual interested in learning about the digital advertising industry, providing superb customer service, understanding and solving complex/technical problems, and optimizing workflows and processes..

About the Job:

• Delivering post-implementation technical product support to Xandr’s most strategic partners and customers

• Deeply understand the Xandr product, as well as external integrations and other open source advertising technologies, and how Xandr clients leverage this technology to execute their goals

• Managing customer support cases daily, which includes verifying product issues, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client

• Troubleshooting product issues and clearly communicating complex technical concepts to internal and external strategic stakeholders

• Helping build our Customer Success muscle by developing and building best practices, customer facing assets, and internal training and development resources


• Excellent troubleshooting, analytical, problem-solving and collaboration abilities

• Passion for learning new technologies

• Able to proactively achieve goals while being an excellent team player

• Must be fluent in English

• Experience working with web technologies (e.g. HTML, CSS, JavaScript, RESTFUL APIs) and/or query languages (e.g. SQL)

Teams to collaborate with:

• Product Support interacts with numerous functions within the business. The three most common are: commercial, engineering, and product. The variety of teams that we interact with requires that individuals be able to communicate with stakeholders that have a wide range of technical expertise/understanding

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